Refund Policies

We do provide refunds on eligible orders. Please find the requirements below to get a refund.

  • The refund request is submitted within 7 days for leather watch straps or 14 days for others, from the day you receive the item(s).
  • The item is still in like new condition, though no original tags and packaging are required.
  • For Bespoke orders, we only provide refunds if the items experience manufacturer defects.

The refund, once approved, will be provided via your original form of payment. Please allow us 3-5 working days to process your refund request.

For immediate assistance, please feel free to reach out to us via:

  • Hotline/WhatsApp: +84 098 666 7056
  • Email: support@heritela.com
  • Facebook page

Thanks a lot!